POST /services/customer-support/v1/customer-support/tickets/update Auth

Update Support Ticket

Request Body Required

Field	Type	Required
`ticket_id`	integer	Yes
`status`	string\|null new, open, pending, resolved, closed,	No
`priority`	string\|null low, normal, high, urgent,	No
`assigned_to`	integer\|null	No
`channel_id`	integer\|null	No
`project_id`	integer\|null	No
`ticket_project_id`	integer\|null	No
`user_id`	integer\|null	No
`sender_name`	string\|null max: 191	No
`sender_email`	string\|null max: 191	No
`snooze_hours`	integer\|null 24, 72, 168,	No
`clear_snooze`	boolean\|null	No
`confirm_without_reply`	boolean\|null	No
`close_reason`	string\|null answered_elsewhere, not_a_customer_question, duplicate, spam_or_vendor, other,	No
`close_note`	string\|null max: 500	No

Responses

200

401

403

429

Successful response

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Unauthenticated — missing or invalid Bearer token

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string

Forbidden — insufficient permissions for this resource

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string

Too Many Requests — rate limit exceeded

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`
`Retry-After`	integer	Seconds until the rate limit resets	`60`

Field	Type	Description
`error`	boolean
`message`	string

Base URL

https://api.wemasy.nl/api

Authentication

Request Sample

cURL

PHP

Python

curl -X POST "https://api.wemasy.nl/api/services/customer-support/v1/customer-support/tickets/update" \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "ticket_id": 0,
    "status": "string",
    "priority": "string",
    "assigned_to": "string",
    "channel_id": "string",
    "project_id": "string",
    "ticket_project_id": "string",
    "user_id": "string",
    "sender_name": "string",
    "sender_email": "string",
    "snooze_hours": "string",
    "clear_snooze": "string",
    "confirm_without_reply": "string",
    "close_reason": "string",
    "close_note": "string"
}'

fetch('https://api.wemasy.nl/api/services/customer-support/v1/customer-support/tickets/update', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_TOKEN',
    'Accept': 'application/json',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    "ticket_id": 0,
    "status": "string",
    "priority": "string",
    "assigned_to": "string",
    "channel_id": "string",
    "project_id": "string",
    "ticket_project_id": "string",
    "user_id": "string",
    "sender_name": "string",
    "sender_email": "string",
    "snooze_hours": "string",
    "clear_snooze": "string",
    "confirm_without_reply": "string",
    "close_reason": "string",
    "close_note": "string"
})})
.then(r => r.json())
.then(data => console.log(data));

$response = Http::withToken('YOUR_API_TOKEN')
    ->accept('application/json')
    ->post('https://api.wemasy.nl/api/services/customer-support/v1/customer-support/tickets/update', {
    "ticket_id": 0,
    "status": "string",
    "priority": "string",
    "assigned_to": "string",
    "channel_id": "string",
    "project_id": "string",
    "ticket_project_id": "string",
    "user_id": "string",
    "sender_name": "string",
    "sender_email": "string",
    "snooze_hours": "string",
    "clear_snooze": "string",
    "confirm_without_reply": "string",
    "close_reason": "string",
    "close_note": "string"
});
$data = $response->json();

import requests

headers = {
    "Authorization": "Bearer YOUR_API_TOKEN",
    "Accept": "application/json"
}
data = {
    "ticket_id": 0,
    "status": "string",
    "priority": "string",
    "assigned_to": "string",
    "channel_id": "string",
    "project_id": "string",
    "ticket_project_id": "string",
    "user_id": "string",
    "sender_name": "string",
    "sender_email": "string",
    "snooze_hours": "string",
    "clear_snooze": "string",
    "confirm_without_reply": "string",
    "close_reason": "string",
    "close_note": "string"
}
r = requests.post("https://api.wemasy.nl/api/services/customer-support/v1/customer-support/tickets/update", headers=headers, json=data)
print(r.json())

Try It

Request Body Required

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